Frequently Asked Questions

Where is Nevo Hair Design located?
Your prices are great but are your products the real deal?
Electricals Warranty
Do I need to create an account to buy from your site?
I’m unable to login to my account
How long does delivery take?
What payment methods do you accept?
What about free shipping?
What is your returns policy?
I’ve changed my mind
Do you ship outside of Australia?
I received my order but with the wrong products?
I bought the Wrong Product
I can’t find the product I’m after on your website
Out of Stock Products
What if I’m not home to accept my parcel?
Can I have my Parcel delivered without signing for it?
Where can I find your phone number?
My question was not covered in the FAQ

 

Where is CheapOZ located?

Unlike many online businesses that are based Overseas, we are proud to be an Australian owned business based in Melbourne, Victoria. Your order will be posted from our Melbourne location, which means that your products will arrive promptly.


Your prices are great but are your products the real deal?
Absolutely! All our products are sourced in Australia, directly from the products’ distributors. We do not parallel import or buy any of our products overseas. We do not stock any imitation brands!


GHD & Electricals Warranty

All GHD Irons come with a 2yr manufacturer’s warranty. All GHD Stylers & Hairdryers come with a unique authenticity code that can be verified and registered on the ghd website.  To visit the ghd website click this link.

All other electrical items such as Parlux come with a 1 year manufacturer’s warranty.

Muk Electricals come with 2 years warranty


Do I need to create an account to buy from your site?

No you can place an order as a guest, however it’s quick and easy to sign up for an account and you only need to do it once. By signing up you will be able to manage your account details for future orders and view previous order history. Ordering as a Guest will mean you are not able to view your order history on our site.

How do I register a new account?

Creating an account is simple, once you’ve added all your products to your cart, go to the checkout page, enter your personal details such as name, address, etc’. Then simply tick the box next to  Enter a user name and password, select and complete your payment details, click place order and you’re done!

Create account screenshot


I’m unable to login to my account

If you had previously registered an account with us and are unable to login, please contact our customer service via live chat or send us an email.

Please note that subscribing to our newsletter is does not mean that you have an account with us, it simply means that you receive our email newsletter. Please also keep in mind that making a purchase does not automatically create an account, so if you’ve purchased from us before, you may have completed your order as a guest. If you’d like to create an account please follow the instructions above.


How long does delivery take?

For detailed shipping information please go to our Shipping page here.

We use a combination of courier and Australia Post shipping services, orders placed before 12pm EST of in stock items will be shipped same or next day. Arrival times depend on your location, however generally you can expect your order to be with you within 2-4 working days. Dangerous Goods items (such as items containing aerosol) or very large orders may take longer.

Once your parcel is dispatched, you will receive an email with your parcel’s  tracking information (don’t forget to check your junk mail folder).

We recommend that you to check the progress of your parcel and if it has not reached you within 5 business days please contact us.  For customers living in some regional/rural areas, orders may at times be left at the local Australia Post shop closest to you.

Rural destinations and orders containing aerosol products may take additional 1-3 business days to arrive.

*We will not be held responsible for items lost in transit.


I have a coupon, how do I use it?

Your coupon code can be entered in your cart before payment. Enter your coupon code into the provided box and click ‘Apply Coupon.’ The coupon amount will be subtracted from your total checkout amount. Below is an example of where you can enter your coupon:

cheapoz coupon cart screenshot

 


What payment methods do you accept?

We accept the following payment methods:

Credit card – You can pay with your Visa or MasterCard debit/credit card. Payments will be processed securely by eWay.

PayPal – You can pay with your PayPal balance or pay with your credit card/debit card. You DO NOT need to have a PayPal account to pay with your credit card.

PayPal eCheque – Please note that a PayPal payment that goes through as an eCheque may take around 5 business days to clear. This means that your parcel will not be dispatched until we receive the funds from PayPal.

Direct Bank Transfer – Simply transfer the amount via internet banking.

*All prices displayed are in Australian Dollars

Picture below illustrate how to pay with your credit card on PayPal:

PayPal CC Payment

 

PayPal eCheque users please note: Dispatchment of your order may be delayed by 3-5 days if you pay via eCheque, as funds are not cleared instantly. If you are not familiar with eCheque or would like more information before paying via this method, please view PayPal’s explanation here.

If you have selected Bank Transfer as your method of payment, your order may take an extra day of processing time before it is dispatched to you. If payment has not been made within 3 working days, the order will be automatically cancelled and deleted from our system. In this case your order will need to be placed again.

Is my payment information secure?

Absolutely! we do not store any credit card information on our servers as your payment will be processed by eWay or PayPal, this way your payment information is encrypted and protected at all times. Upon completion of your payment, you will receive an order confirmation via email and be able to review your order in My Account page. You can also view your previous order history in My Account page.

 


What about free shipping?

Australian orders over $79 are delivered free of charge. for more details see our Shipping page.

New Zealand orders over $250 are delivered free of charge. for more details see our Shipping page.

United States & Canada orders over $350 are delivered free of charge. for more details see our Shipping page.

 

Can I have the product sent to someone else?

Yes, you can enter a separate billing address and shipping address.

 


What is your returns policy?

We do our best to pack orders as securely as possible, however, if your product was damaged during transit, let us know within 5 days of receiving your product, by sending us an email and we will give you instructions on how to post the damaged item back to us. Please do not send any products back to us without contacting us first.

When returning products, please pack all items securely and post them back to us as soon as possible once you receive delivery instructions from us.

We will offer you a replacement for the damaged product or a refund. Shipping charges cannot be refunded.

 


I’ve changed my mind

Unfortunately we cannot accept return of goods if you have simply changed your mind. Please make sure to choose your items carefully, as some products, such as shampoos, conditioners, etc’ are not hermetically sealed by the manufacturer so we have no way of telling whether the returned item had been contaminated or not. Change of mind returns will not be refunded shipping charges and a 10% restocking fee applies.

 


Do you ship outside of Australia?

Yes, we do offer international shipping to most countries.

To find out how much

We currently accept international orders for the following countries (More countries are added regularly):

[table caption=”International Shipping Guide” width=”500″ colwidth=”50|50|50″ colalign=”center|center|center|left|right”] COUNTRY,SHIPPING COST FROM,ETA
New Zealand,$15.95 (FREE over $250),3-8 Business days

Brazil,$24.95,4-14 Business days

Canada,$18.95,4-14 Business days

China,$16.95,4-12 Business days

Egypt,$24.95,4-14 Business days

Germany,$19.95,4-14 Business days

Israel,$24.95,4-14 Business days

Malaysia,$17.95,4-12 Business days

Netherlands,$19.95,4-14 Business days

Pakistan,$16.95,4-12 Business days

Poland,$24.95,4-14 Business days

Singapore,$17.95,4-12 Business days

South Africa,$24.95,4-14 Business days

South Korea,$17.95,4-12 Business days

Taiwan,$17.95,4-12 Business days
United Arab Emirates,$26.85,4-14 Business days

United Kingdom,$19.95,4-12 Business days

United States,$18.95,4-14 Business days
[/table]

If you live outside of these countries and wish to place an order, we may be able to accommodate your request; however you will need to contact us first for a quote on shipping fees.

*Please note that free shipping over $100 does not apply to order outside of Australia.


I received my order but with the wrong products

If you believe you have received the wrong product or an item is missing from your order, please send us an email to info@cheapoz.com.au and we will rectify it ASAP!

Please note that product companies often change the appearance of their products, so the same product may have a different image displayed. Please contact us with any product related queries.

 


I bought the Wrong Product

Please make sure to double check your shopping cart before placing an order to ensure you are purchasing the correct products. If you decide to send incorrectly chosen products back to us, they will incur a 10% re-stocking fee, shipping costs are not refundable.


I can’t find the product I’m after on your website

We do our best to keep our website as updated as possible with latest products, If there’s a product you would like to see on our website, please let us know and we’ll get it in ASAP.

 


Out of Stock Products

We do our best to keep our product stock levels as accurate as possible, however if you have ordered an out of stock or discontinued product we will contact you ASAP and offer you a replacement product or a refund. If we don’t hear back from you within 24 hours with instructions, we will process a refund for the out of stock product and post any other items you may have ordered.

If you are after a certain out of stock product, please send us an email. We will try to give you an indication as to when the product will be available again, or recommend a similar product.

 


What if I’m not home to accept my parcel?            

If there’s no one home to accept your parcel, the driver will leave a card for you to arrange for a re-delivery, or  to collect your parcel at the local Post Office.

Please make sure to claim your parcel as soon as possible, if you do not claim your package within a couple of days, it will be returned to us. We would then have to refund the order to you less a re-stocking fee of 10% of the total order. Shipping fees will not be refunded.

 


Can I have my Parcel delivered without signing for it?

Yes, however, If you give us Authority to leave your parcel unattended, we will take no responsibility for any items that are lost or stolen from the property. Please note that some items with higher value cannot be left unattended.

 


Where can I find your phone number?

03 9005 7797 – Please note that we try to keep costs as low as possible so we can pass the savings on to our customers, for this reason, we currently do not have dedicated staff members available to take phone calls. If you prefer to speak to someone regarding a product or placing an order, you could either contact us via our live chat support on our website, or simply send us an email and we will get back to ASAP.


My question was not covered in the FAQ

If your question was not answered above, please contact us, or send us an email and one of our customer service team members will contact you ASAP. We also offer Live Chat support on our website.

 

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