Frequently Asked Questions
Where is Nevo Hair Design located?
Your prices are great but are your products the real deal?
Do I need to create an account to buy from your site?
I’m unable to login to my account
How long does delivery take?
What payment methods do you accept?
What about free shipping?
What is your returns policy?
I’ve changed my mind
Do you ship outside of Australia?
I received my order but with the wrong products?
I bought the Wrong Product
I can’t find the product I’m after on your website
Out of Stock Products
What if I’m not home to accept my parcel?
Can I have my Parcel delivered without signing for it?
Where can I find your phone number?
My question was not covered in the FAQ
Where is Nevo Shop located?
Nevo Shop is part of the Nevo Marketing Group and is located at Nevo Hair Design – 64 Essex Rd, Mount Waverley, VIC 3149.
If you’ve opted for Store pick up at checkout, you will receive an email letting you know that your order is ready to be picked up. Pick up address is:
Nevo Hair Design
64 Essex Rd
Where do you source your products from?
All our products are 100% genuine and are sourced in Australia, directly from the products’ distributors. We do not parallel import or buy any of our products overseas. We do not stock any imitation brands!
We are a ghd Platinum Accredited Salon and Authorized Online Stockists, all our stock is sourced directly from ghd Australia so you can rest assured that your ghd purchase from Cheapoz is 100% authentic and genuine Australian model.
But don’t take our word for it, feel free to contact ghd’s Customer Service on 1300 443 424 to confirm this. NevoShop.com.au is part of the Nevo Marketing Group, our sister brands are Cheapoz.com.au and Nevo Hair Design
All ghd Irons come with a 2yr manufacturer’s warranty. ghd Stylers & Hairdryers come with a unique authenticity code that can be verified and registered on the ghd website. To visit the ghd website click this link.
What if there’s an issue with my ghd Styler or Hairdryer?
ghd Australia handles all warranty and return claims, if you have an issue concerning your ghd electrical please get in touch with ghd’s Customer Service on 1300 443 424 or visit ghd’s returns page and follow the instructions.
All other electrical items such as Parlux come with a 1 year manufacturer’s warranty.
Muk Electricals come with 2 years warranty
No you can place an order as a guest, however it’s quick and easy to sign up for an account and you only need to do it once. By signing up you will be able to manage your account details for future orders and view previous order history. Ordering as a Guest will mean you are not able to view your order history on our site.
How do I register a new account?
Creating an account is simple, once you’ve added all your products to your cart, go to the checkout page, enter your personal details such as name, address, etc’. Then simply tick the box next to Enter a user name and password, select and complete your payment details, click place order and you’re done!
If you had previously registered an account with us and are unable to login, please contact our customer service via live chat or send us an email.
Please note that subscribing to our newsletter is does not mean that you have an account with us, it simply means that you receive our email newsletter. Please also keep in mind that making a purchase does not automatically create an account, so if you’ve purchased from us before, you may have completed your order as a guest. If you’d like to create an account please follow the instructions above.
For detailed shipping information please go to our Shipping page here.
We use a combination of courier and Australia Post shipping services, orders placed before 12pm EST of in stock items will be shipped same or next day. Arrival times depend on your location, however generally you can expect your order to be with you within 2-4 working days. Dangerous Goods items (such as items containing aerosol) or very large orders may take longer.
Once your parcel is dispatched, you will receive an email with your parcel’s tracking information (don’t forget to check your junk mail folder).
We recommend that you to check the progress of your parcel and if it has not reached you within 5 business days please contact us. For customers living in some regional/rural areas, orders may at times be left at the local Australia Post shop closest to you.
Rural destinations and orders containing aerosol products may take additional 1-3 business days to arrive.
*We will not be held responsible for items lost in transit.
Your coupon code can be entered in your cart before payment. Enter your coupon code into the provided box and click ‘Apply Coupon.’ The coupon amount will be subtracted from your total checkout amount. Below is an example of where you can enter your coupon:
We accept the following payment methods:
Credit card – You can pay with your Visa or MasterCard debit/credit card. Payments will be processed securely by eWay.
PayPal – You can pay with your PayPal balance or pay with your credit card/debit card. You DO NOT need to have a PayPal account to pay with your credit card.
PayPal eCheque – Please note that a PayPal payment that goes through as an eCheque may take around 5 business days to clear. This means that your parcel will not be dispatched until we receive the funds from PayPal.
Direct Bank Transfer – Simply transfer the amount via internet banking.
*All prices displayed are in Australian Dollars
Picture below illustrate how to pay with your credit card on PayPal:
PayPal eCheque users please note: Dispatchment of your order may be delayed by 3-5 days if you pay via eCheque, as funds are not cleared instantly. If you are not familiar with eCheque or would like more information before paying via this method, please view PayPal’s explanation here.
If you have selected Bank Transfer as your method of payment, your order may take an extra day of processing time before it is dispatched to you. If payment has not been made within 3 working days, the order will be automatically cancelled and deleted from our system. In this case your order will need to be placed again.
Is my payment information secure?
Absolutely! we do not store any credit card information on our servers as your payment will be processed by eWay or PayPal, this way your payment information is encrypted and protected at all times. Upon completion of your payment, you will receive an order confirmation via email and be able to review your order in My Account page. You can also view your previous order history in My Account page.
Australian orders over $50 are delivered free of charge. Orders under $50 are charged a flat $9.95. For more details see our Shipping page.
New Zealand orders over $250 are delivered free of charge. for more details see our Shipping page.
United States & Canada orders over $350 are delivered free of charge. for more details see our Shipping page.
Can I have the product sent to someone else?
Yes, you can enter a separate billing address and shipping address.
We do our best to pack orders as securely as possible, however, if your product was damaged during transit, let us know within 5 days of receiving your product, by sending us an email and we will give you instructions on how to post the damaged item back to us. Please do not send any products back to us without contacting us first.
When returning products, please pack all items securely and post them back to us as soon as possible once you receive delivery instructions from us.
We will offer you a replacement for the damaged product or a refund. Shipping charges cannot be refunded.
Unfortunately we cannot accept return of goods if you have simply changed your mind. Please make sure to choose your items carefully, as some products, such as shampoos, conditioners, etc’ are not hermetically sealed by the manufacturer so we have no way of telling whether the returned item had been contaminated or not. Change of mind returns will not be refunded shipping charges and a 10% restocking fee applies.
Yes, we do offer international shipping to most countries, however, you will need to contact us first for a quote on shipping fees.
*Please note that free shipping over $50 does not apply to orders outside of Australia.
If you believe you have received the wrong product or an item is missing from your order, please send us an email to firstname.lastname@example.org and we will rectify it ASAP!
Please note that product companies often change the appearance of their products, so the same product may have a different image displayed. Please contact us with any product related queries.
Please make sure to double check your shopping cart before placing an order to ensure you are purchasing the correct products. If you decide to send incorrectly chosen products back to us, they will incur a 10% re-stocking fee, shipping costs are not refundable.
We do our best to keep our website as updated as possible with latest products, If there’s a product you would like to see on our website, please let us know and we’ll get it in ASAP.
We do our best to keep our product stock levels as accurate as possible, however if you have ordered an out of stock or discontinued product we will contact you ASAP and offer you a replacement product or a refund. If we don’t hear back from you within 24 hours with instructions, we will process a refund for the out of stock product and post any other items you may have ordered.
If you are after a certain out of stock product, please send us an email. We will try to give you an indication as to when the product will be available again, or recommend a similar product.
If there’s no one home to accept your parcel, the driver will leave a card for you to arrange for a re-delivery, or to collect your parcel at the local Post Office.
Please make sure to claim your parcel as soon as possible, if you do not claim your package within a couple of days, it will be returned to us. We would then have to refund the order to you less a re-stocking fee of 10% of the total order. Shipping fees will not be refunded.
Yes, however, If you give us Authority to leave your parcel unattended, we will take no responsibility for any items that are lost or stolen from the property. Please note that some items with higher value cannot be left unattended.
03 9888 2701 – If you prefer to speak to someone regarding a product or placing an order, you could either contact us via our live chat support on our website, or simply send us an email and we will get back to ASAP.