Internet Browser Compatibility/Cache
If you are experiencing difficulties placing an order, it’s possible that the browser you are currently using may not be 100% compatible with our online ordering system, your internet browser may need to be updated/upgraded, or try switching to a different internet browser such as Chrome or Firefox, or try placing your order using a different device.
If you are receiving any kind of error message, please take note of what the error message says for our reference. Please also visit This Machine and let us know what browser version and device you’re using (you don’t have to tell us your IP address).
If you are still having issues completing your order, please send us an email firstname.lastname@example.org or complete the manual ordering form below and we’ll create an order for you and email a link for payment. If you need to speak to someone please give us a call on 03 9833 3771.
Credit Card Payment Errors
If you are receiving an error message when paying with your credit card:
Occasionally your payment will be held temporarily while we review a few details of your payment. We may need to contact you to verify your CVV number to process this payment – please understand this is part of our security system, to keep our customers safe. If you receive an error message regarding your transaction, please contact our customer service team at email@example.com or on (03) 9833 3771.
On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorisations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorisations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service team.