Status 3/05/2020: Fully operational and dispatching as normal.
Delivery times: Australia Post has advised some delays due to high volume.
Customer support: due to high volumes phone support is limited, we also ask when possible to avoid contacting us directly regarding late shipments and instead use Australia post tracking service. If your order is more than 7 business days, please email us at email@example.com
We would like to give you an update on how we are managing the current situation.
As we are all aware the situation around coronavirus is changing daily. We have put in place policies to ensure both the safety of our team and also to help assure our customers, that our service and supply of your orders will be paramount.
We are Fully Operational and are currently dealing with an increased number of orders and ask for your patience while we try to get them all dispatched as soon as possible. There are instances where incoming stock from our suppliers may be slower than usual, due to disruptions to international freight as well as increasing demand to popular items. We thank you in advance for your patience should any slight delays occur.
Should you have any questions regarding the above information or anything else, please don’t hesitate to get in touch firstname.lastname@example.org